Q: What does “ex display” mean?

“Ex display” refers to items that have been used for display purposes in our showroom. These items are often in excellent condition but may have slight imperfections or signs of wear and tear from being on display.

The items are sold at discounted prices to make way for new inventory. Typically, they are discontinued models.

Q: Do “ex display” items come with a warranty?

No, we do not offer a warranty on our ex-display items, because they have been used in our showroom for display purposes. They may have slight signs of wear and tear that would not be covered by a warranty.

Q: Do “ex display” items come with a flu kit?

No, this can be purchased separately from your T&B store.

Q: Do “ex display” items include delivery or installation?

No, you will be required to arrange pick up from our Leura Showroom. We can provide a list of preferred installers to assist with installation of your new fireplace.

Q: Can I see photos or inspect the item before purchasing?

Absolutely! We encourage customers to inspect our ex-display items in person before making a purchase. Feel free to visit our Leura showroom.